Perpetual Energy has developed a Financial Hardship policy in accordance with National Energy legislation which applies to residential customers living in the Australian Capital Territory, New South Wales, Queensland or South Australia.
Our Financial Hardship Policy for customers in ACT, NSW, QLD and SA can be found Here
Customers can contact our Accounts team on 02 8077 8592 or via email at ar@perpetualenergy.com.au at any time to enquire about the hardship policy and hardship program.
We adhere to the principles established in the Australian Energy Regulator’s (AER) Sustainable Payment Plans Framework and will endeavour at all times to maintain flexibility, consistency, empathy and respect when negotiating payment options with you.
You can obtain a copy of Australian Energy Regulator’s (AER) Sustainable Payment Plans Framework at:
https://www.aer.gov.au/industry/registers/resources/guidelines/sustainable-payment-plans-framework